Error Email Notification

Upon failed execution of an Action an "Error" email notification may be sent depending on configuration. See Changing Email notifications to configure whether this email notification is sent. Error email notifications are configured to be sent by default.

You generally need to perform a task when receiving a error email notification as they indicate that the action was completed with errors. The error email notification should indicate whether the problem is a program error otherwise it is an exception.

When requesting support for a error email notification you should forward the email to your system administrator.

Example Error Email Notification

The following snippets are examples of a error email notification with a program error and another with an exception. Following the snippets is a description of their elements.

Exception

Subject (Flow) ERROR result for 'Export Invoices' Action

An error has occurred during processing of 'Export Invoices' action. Please review the log and remedy the cause of the error.

Flow Version : 229e (101)

Action : Export Invoices
Start Date : 1/04/2010 1:21:09 p.m.
End Date : 1/04/2010 1:21:09 p.m.

Follow these steps to fix
-------------------------
1. The customer (Acc# ABC987) on invoice "INV1234" does not have a external party ID assigned. Please update your financial system with the external party ID

Complete Log Details
-------------------------
Info : Execution of 'Export Invoices' starting...
Info : *** Executing Step 1 'Invoice Map' ***
Info : Opening 'Invoices' DB Definition...
Info : Opening 'Invoice File' File Definition...
Info : Linking Data Definitions to Map
Info : Synchronising Data Definition fields with this Map
Info : Processing Map...
User Error : The customer (Acc# ABC987) on invoice "INV1234" does not have a external party ID assigned. Please update your financial system with the external party ID
Info : 1 records processed
Error : Error executing Step 1 'Invoice Map'
Error : Execution failed!

Program Error

Subject (Flow) ERROR result for 'Export Invoices' Action

An error has occurred during processing of 'Export Invoices' action. Please review the log and remedy the cause of the error.

Flow Version : 229e (101)

Action : Export Invoices
Start Date : 1/04/2010 1:26:48 p.m.
End Date : 1/04/2010 1:26:53 p.m.
File : C:\Documents and Settings\All Users\Application Data\Flow\Files\Invoices\Invoices.xml

Follow these steps to fix
-------------------------
There appears to be a program error. This is probably due to a problem with the configuration of Flow.
Please look below for more information and contact support if you require assistance.

Complete Log Details
-------------------------
Info : Execution of 'Export Invoices' starting...
Info : Executing Action for 'Bunnings'
Info : *** Executing Step 1 'Invoice Map' ***
Info : Opening 'Invoices' DB Definition...
Info : Opening 'Invoice File' File Definition...
Info : Linking Data Definitions to Map
Info : Synchronising Data Definition fields with this Map
Info : Processing Map...
Info : 1 records processed
Info : Saving 'Invoice File' to file
Info : Saving to 'C:\Documents and Settings\All Users\Application Data\Flow\Files\Invoices\Invoices.xml' XML File
Info : Validation of XML Document starting
Info : Validating XML Document
Info : XML Document validated successfully
Info : Successfully saved 'Invoice File' to XML file
Info : Sending file to HTTP Server...
Error : Error sending file to HTTP Server
--- Exception : HTTP/1.0 404 Not Found
Error : Error executing Step 1 'Invoice Map'
Info : Moving 'Invoice File' file to error folder
Info : Error folder 'C:\Documents and Settings\All Users\Application Data\Flow\Files\Invoices\ERROR\' does not exist. It has been created automatically
Info : Successfully moved file to error folder...
Error : Execution failed!

Subject This is the subject line of the email. It clearly defines it as a Flow email and highlights its status as Error.

Flow Version This is the version of Flow that executed this action. This is useful for other parties if providing support due to the notification.

Action This is the name of the Action as displayed in the Flow configuration.

Start Date This is the date and time that the Action started executing.

End Date This is the date and time that the Action finished executing.

File If showing this indicates the file that was being processed by this action (not including created files that where not transported)

Follow these steps to fix This provides a list of only the error messages from the Log. It helps you quickly identify the errors and deal with them as required. You will notice that all these messages are replicated in the Complete Log Details section of the email. In the case of a program error this section will notify you of such. In this case you need to read the Complete Log Details to ascertain the exact program error (bolded in the above snippet)

Complete Log Details The following lines are the complete list of lines from the Log created during the execution of the Action.